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« #DisneySMMoms Question of the Day 11/8/10 | Main | #DisneySMMoms Question of the Day 11/6/10 »

#DisneySMMoms Question of the Day 11/7/10

Disney hat image from

For me, the best part of the trip last year was the service. From the hospitality suite, to the last-minute adjustments the staff had to make to bring us inside for dinner one night (NOT an easy task), even to the folks who stood out in the cold all night waving their Mickey Mitts and those lights so that we knew where to go....

Disney time and again proves their #1 concern is customer service. At least that's how I see it.

How about you?

QUESTION: Do you have a great Disney customer service story?

Reader Comments (2)

While we were listening to Guy talk at the conference, I received a text message from my husband. My 2 year old son fell out of the stroller and hit his head on the marble floors of the Polynesian.A monster size bump emerged immediately. The staff helped my husband to get ice. That night when we got back to the room the manager of the Polynesian had left us a message. They wanted to make sure the little guy was ok. I actually wrote about the amazing first aid at Disney and how it is not the same at all amusement parks. We have found this out the hard way. *sigh*

November 7, 2010 | Unregistered CommenterBeth @ TheAngelForever

Great story Beth!

November 8, 2010 | Unregistered CommenterJanine Nickel

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